Quality Objectives
What does “done right” look like?
- [ ] List specific deliverables and their required standards
- [ ] Define measurable acceptance criteria
- [ ] Align quality goals with project scope and stakeholder expectations
Quality Standards
What benchmarks or frameworks will be used?
- Industry or regulatory standards (e.g., ISO, FDA, ASTM)
- Internal company standards or policies
- Client specifications or contractual quality clauses
Quality Control Activities
How will deliverables be checked and verified?
- [ ] Inspections
- [ ] Peer reviews
- [ ] Testing protocols
- [ ] Checklists or audit trails
Quality Assurance
What ongoing processes ensure quality throughout?
- [ ] Process audits
- [ ] Root cause analysis
- [ ] Lessons learned reviews
- [ ] Corrective/preventive actions (CAPA)
Roles and Responsibilities
Who owns quality?
| Role | Responsibility |
|---|---|
| Project Manager | Overall quality plan, final accountability |
| QA Lead | Executes assurance and testing processes |
| Team Leads | Ensure outputs meet defined criteria |
| Stakeholders | Approve or reject deliverables |
Metrics & KPIs
How will quality be measured?
- Defect rate (%)
- Rework hours or cost
- On-time delivery rate
- Customer satisfaction (CSAT/NPS)
Escalation Triggers
When does a quality issue become a project risk?
- Threshold for defect count or rework hours
- Milestone delays caused by quality issues
- Consistent stakeholder rejection of deliverables
Attachments & References
Attachments & References- Upload your quality checklists, SOPs, test plans, and acceptance criteria here.